ESSENTIAL DUTIES & RESPONSIBILITIES

• Perform telematic technology installations on various trailer makes and models, ensuring proper wiring and connections
• Verify installations using the Phillips Connect Tech Assist, Connect1 and Bluetooth applications
• Troubleshoot, repair and maintain functionality of existing technology installed on customer trailers, ensuring they meet operational standards
• Review and diagnose issues and perform necessary repairs
• Maintain accurate records of all installations, maintenance, repair work and inventory
• Remotely collaborate with other technicians and staff to ensure efficient workflow and high-quality service
• Use diagnostic tools, including multimeters, to analyze and interpret system data
• Stay up-to-date with industry trends and advancements in telematics technology
• Adhere to all safety protocols and guidelines
• 100% travel within local market

EDUCATION/LICENSE

• High School Diploma or equivalent required, with additional Technician/Electronics training or education preferred
• Valid driver’s license and clean driving record

QUALIFICATIONS

• 4+ years of experience working in the trucking industry preferred
• 2+ years of experience installing GPS tracking or other technology preferred
• Strong understanding of trailer mechanics and 12-volt DC electrical systems
• Ability to read and interpret technical manuals and schematics
• Excellent problem-solving skills and thoughtful attention to detail in work
• Strong communication and teamwork skills
• Must be able to lift 20lbs daily
• Must have reliable service truck or van that will transport required tools, including a ladder
• Must have a smart phone that can run necessary install and validation applications
• Must successfully complete Phillips Connect’s Telematics Installation and Technical Service Program

HIRING IN THE FOLLOWING LOCATIONS

• San Bernardino, CA
• Phoenix, AZ
• Dallas, TX
• Houston, TX
• New York
• Philadelphia, PA
• Chicago, IL
• Indianapolis, IN
• Atlanta, GA
• Orlando, FL
• Memphis, TN
• Charlotte, NC
• San Francisco, CA
• Las Vegas, NV
• Denver, CO

BENEFITS / PERKS

• Time-Off Benefits (Paid Vacation, Sick Leave, Holidays, Bereavement)
• Bonus Program
• 401k Matching
• Full Medical (Dental, Vision, Short-Term Disability, Accident, Life insurance)
• Educational Reimbursement
• Continuing Education/Training Programs
• Employee Assistance Plan (EAP)
• Pre-tax Deduction of Insurance Premiums
• Direct Deposit
• Credit Union
• Fitness Center
• Wellness Program

Phillips Connect values diversity and is an equal opportunity employer.  We make hiring and other employment related decisions based on qualifications, merit, and business need, without regard to race, color, age (except as required to comply with applicable laws), religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity or expression, marital or domestic partner status, ancestry, national origin, medical condition, genetic information, military or veteran status, mental or physical disability, or any other status or characteristic protected by applicable laws and regulations.  We will not tolerate discrimination or harassment based on any of these characteristics.

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ESSENTIAL DUTIES & RESPONSIBILITIES

• Perform telematic technology installations on various trailer makes and models, ensuring proper wiring and connections
• Managing telematics installations at assigned OEMs
• Managing pilot installations
• Leading “train the trainer” sessions
• Providing field support to other internal groups
• Identifying opportunities to improve products for better performance and ease of installation

EDUCATION/LICENSE

• High School Diploma or equivalent
• At least two years of related experience required

QUALIFICATIONS

•  Mechanical aptitude
• Ability to troubleshoot basic electrical circuits
• Creativity with a willingness to learn
• Sense of mission and willingness to work within a team
• Ability to travel 10+ days per month and otherwise work productively from home
• Experience in the transportation industry preferred
• Experience in the telematics industry preferred

HIRING IN THE FOLLOWING LOCATION

• Indiana

BENEFITS / PERKS

• Time-Off (Paid Vacation, Sick Leave, Holidays, Bereavement)
• Bonus Program
• 401k Matching
• Full Medical (Dental, Vision, Short-Term Disability, Accident, Life insurance)
• Educational Reimbursement
• Continuing Education/Training Programs
• Employee Assistance Plan (EAP)
• Pre-tax Deduction of Insurance Premiums
• Direct Deposit
• Credit Union
• Fitness Center
• Wellness Program

Phillips Connect values diversity and is an equal opportunity employer.  We make hiring and other employment related decisions based on qualifications, merit, and business need, without regard to race, color, age (except as required to comply with applicable laws), religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity or expression, marital or domestic partner status, ancestry, national origin, medical condition, genetic information, military or veteran status, mental or physical disability, or any other status or characteristic protected by applicable laws and regulations.  We will not tolerate discrimination or harassment based on any of these characteristics.

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Position 1&2 : Sun-Tues 12:00am-8:30am, Wed 12:00am-4:00am

Position 3&4 : Sun-Tues 3:30pm-12:00am, Wed 3:30pm-8:00pm

Position 5&6 : Wed 4:00am-8:30am Thurs-Sat 12:00am-8:30am

Position 7&8 : Wed 7:30pm-12:00am, Thurs-Sat 3:30pm-8:00pm

Essential Duties & Responsibilities

• Respond to inbound calls, emails, and chats from internal field technicians and external customers regarding technical inquiries and issues with telematics devices and sensors.
• Troubleshoot and resolve advanced issues, providing expert advice to ensure timely problem resolution.
• Document customer interactions and outcomes accurately within the designated CRM or support software.

• Escalate unresolved issues to the Team Lead or appropriate teams.

• Meet or exceed agreed Key Performance Indicator (KPI) targets to ensure a professional and efficient support experience.
• Contribute to the development and maintenance of knowledge base articles and support documentation.
• Proactively identify and communicate recurring issues, providing feedback to improve processes and product quality.
• Adhere to departmental processes and procedures to maintain consistency and service quality.
• Deliver clear and effective communication, both internally and externally, while building rapport with customers at all levels.
• Flexibility to work in a 24/7 rotating support schedule, including nights, weekends, and holidays, as needed.

 Education

• A high school diploma or general education degree (GED) is required.

Experience, Skills, Knowledge, and Abilities

• 2-4 years of experience delivering high-quality customer service in a contact center or customer-facing role.
• Proven technical support experience, preferably in software or hardware support.
• Knowledge of telephony systems or troubleshooting tools is a plus.
• Strong troubleshooting and problem-solving skills with attention to detail.
• Ability to learn quickly and apply knowledge to resolve issues effectively.
• Exceptional verbal and written communication skills.
• Experience in the automotive or logistics industry is valued but not required.
• High learning agility and adaptability to new processes and technologies.
• A commitment to going the extra mile for customers and taking ownership of issue resolution.

Work Environment

• This is a fully remote position requiring a quiet, professional home office setup with reliable internet access.
• The role involves regular communication via phone, email, chat, and CRM platforms.

We are an equal-opportunity employer and value diversity. We make hiring and other employment-related decisions based on qualifications, merit, and business need and without regard to race, color, age (except as required to comply with applicable laws), religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity or expression, marital or domestic partner status, ancestry, national origin, medical condition, genetic information, military or veteran status, mental or physical disability, or any other status or characteristics protected by applicable laws and regulations. We will not tolerate discrimination or harassment based on any of these characteristics.

Apply Now